Privacy Policy

Privacy Policy

Last Updated: March 12, 2025

At PetYourLove LLC, we respect and protect your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit petyourlove.com.

We comply with global data protection laws, including:

  • General Data Protection Regulation (GDPR - European Union & UK)
  • California Consumer Privacy Act (CCPA - United States)
  • Privacy Act 1988 (Australia)
  • Privacy Act 2020 (New Zealand)
  • Personal Information Protection and Electronic Documents Act (PIPEDA - Canada)
  • UK Data Protection Act 2018 (United Kingdom)

By accessing our website, you consent to the practices described in this policy.

1. Information We Collect

We collect both personal information and browsing data when you interact with our website.

Personal Information:

  • Name, email, shipping address, phone number (collected during checkout or account creation).
  • Payment details (processed securely via third-party payment providers; we do not store full credit card details).

Browsing Information:

  • IP address, device type, browser type, location, and pages visited.
  • Cookies and tracking technologies (see Section 5).

2. How We Use Your Information

We process your personal data for the following purposes:

  • Order Processing & Delivery: To process payments and ship your products.
  • Customer Support: To assist with inquiries and service issues.
  • Marketing & Promotions: To send personalized offers (you can opt out anytime).
  • Security & Fraud Prevention: To protect against fraudulent activity.
  • Legal Compliance: To fulfill tax, legal, and regulatory obligations.

3. Legal Basis for Data Processing (For GDPR, UK Data Protection Act 2018, and Privacy Act 2020 Compliance)

We only process your data under legitimate legal bases, including:

  • Contractual Necessity: To fulfill your orders.
  • Legitimate Interest: To improve services and ensure website security.
  • Consent: For marketing emails (you can withdraw consent anytime).
  • Legal Compliance: To comply with tax and fraud prevention laws.

4. Data Storage & Retention

  • We store your data only as long as necessary for legal and business purposes.
  • Order information is retained for up to 5 years for tax and compliance reasons.
  • You may request deletion of your data (see Section 7).

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality and user experience.
  • Personalize offers and product recommendations.
  • Analyze site traffic and trends.

Managing Cookies: You can disable cookies in your browser settings, but some site features may not work correctly.

6. Sharing Your Information

We do not sell, rent, or trade personal data. However, we may share your information with:

  • Third-party service providers (payment processors, shipping carriers).
  • Analytics & advertising partners (Google Analytics, Meta Ads) for personalized experiences.
  • Legal authorities when required by law.

7. Your Rights Under Privacy Laws

GDPR (European Union & UK Data Protection Act 2018)

  • Right to access, correct, or delete your personal data.
  • Right to restrict processing and data portability.
  • Right to withdraw consent for marketing.

CCPA (California Consumer Privacy Act - United States)

  • Right to know what data is collected.
  • Right to opt out of data sharing.
  • Right to request data deletion.

Privacy Act 1988 (Australia) & Privacy Act 2020 (New Zealand)

  • Right to access and correct personal information.
  • Right to request how your data is being used.

PIPEDA (Canada)

  • Right to transparency in data collection and use.
  • Right to request deletion or correction of stored data.

📩 To exercise these rights, contact us at: help@petyourlove.com.

8. International Data Transfers

PetYourLove LLC stores customer data on secure servers in the United States. If you access our website from the European Union (EU), the United Kingdom (UK), Canada, Australia, or New Zealand, your data may be transferred to and processed in the United States.

To protect your information, we comply with global data protection laws and use appropriate safeguards, such as:

  • Encryption & Security Protocols to protect data during transfer.
  • Standard Contractual Clauses (SCCs) approved by the European Commission for data transfers.
  • Compliance with UK Data Protection Act, PIPEDA (Canada), Privacy Act 1988 (Australia), and Privacy Act 2020 (New Zealand) for international data handling.

If you have questions about data transfers, contact us at help@petyourlove.com.

9. Data Security Measures

We implement strict security protocols, including:

  • SSL encryption (Secure Socket Layer) to protect transactions.
  • Restricted access to personal data, available only to authorized personnel.
  • Industry-standard compliance to prevent unauthorized access or data breaches.

10. Updates to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be posted on this page, and continued use of our services implies acceptance.

11. Contact Information

If you have questions about this Privacy Policy or want to exercise your data rights, please contact us:

  • Email: help@petyourlove.com
  • Phone: +1 (302) 342-0120
  • Address: 8 The Green, Suite A, Dover, DE 19901, USA